HELP

Below is a few of the common questions we get, we hope these help

Still have a question? Email us anytime scarfpinsandrings@gmail.com

Trouble logging in?

Dont worry I can help. You dont HAVE to have an account to order. Simply add items to cart, type in your address & payment details to order. 

We dont save accounts for very long for security reasons. All our ‘account’ does is save your shipping address to save time typing it. Simple add to cart & checkout and all is fine 🙂 

How to apply a Coupon Code

You can enter a coupon on the ‘shopping cart’ or ‘checkout’ pages. Below are instructions to show you where to add the coupon depending on which device you are on.

If you are using a desktop computer:

If you are using a mobile phone:

Shipping

Shipping within Australia

We like to keep things simple. We have a flat fee of $9.95 for almost everything on the website. Some super heavy metal items might be more, but it’s rare. Add items to cart & you will see the shipping fee that applies to the products you’ve chosen.

International Shipping

Sorry, no we don’t ship internationally. The easiest way for you to get something overseas is to order & ship it to yourself & you post it on.

About us & our products

How are they made?

Watch our videos here and see the magic happen.  Judy paints (she’s the creative genius behind the whole operation). Ric laser cuts. We have 2 amazing staff who pack orders, laser cut & so much more.

Where are we located?

We live and work in the beautiful country town of Beechworth in Victoria’s North East. Great part of the world! 

Where are the products made?

We make everything in Beechworth 🙂 It’s a warehouse building we have on our property that we have used for 30 years as a pottery studio (our past career) and now it’s where our laser cutters are. 

What are they made from?

Items are made from a few different materials. We try to add this specific info onto each product page, but if we’ve missed one and you want to know, just ask 🙂 

We use ply, MDF, acrylic, acrylic paint, E6000 glue creativity and a lot of love. We also use a series of beautiful wood veneer boards for the wood items. These include Tassie Oak, Myrtle and more. 

What size are items?

We try to add all the exact sizing for each product, but sometimes we are human and forget to add it. You are always welcome to email us for an exact size of an item, but generally we keep the products about the same size. Here’s a guide:

Scarf Pins – approx 7-8cm diameter

Glasses Brooches – approx 5-6cm diameter

Scarf Rings Large –  approx 9cm diameter

Sizing may vary if Judy feels like an item feels nicer slightly smaller or larger. She has a good eye for this & makes lots of prototypes to get each shape feeling ‘right’. If you have a specific item you want an exact size please email us scarfpinsandrings@gmail.com

How to use our products?

I’m glad you asked, watch our video series on the HOW TO USE’ page to see lots of examples. 

Returns

Returns

Please note: Sale items cannot be returned &/or refunded. Only regular priced items may be refunded &/or returned.

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We are sorry to see you here. We stand by our products, but understand if you feel the need to return or refund the item/s for some reason. We are here to help make it a smooth process.

You can return/refund an item within 14 days of the purchase date on your receipt. It must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a replacement, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We are here to help: scarfpinsandrings@gmail.com