Frequently Asked Questions

Still have a question? Email us anytime scarfpinsandrings@gmail.com

FAQ

How are they made?

Watch our videos here and see the magic happen.  Judy paints (she’s the creative genius behind the whole operation). Ric laser cuts. We have 2 amazing staff who pack orders, laser cut & so much more.

Where are we located?

We live and work in the beautiful country town of Beechworth in Victoria’s North East. Great part of the world! 

Where are the products made?

We make everything in Beechworth 🙂 It’s a warehouse building we have on our property that we have used for 30 years as a pottery studio (our past career) and now it’s where our laser cutters are. 

What are they made from?

Items are made from a few different materials. We try to add this specific info onto each product page, but if we’ve missed one and you want to know, just ask 🙂 

We use ply, MDF, acrylic, acrylic paint, E6000 glue creativity and a lot of love. We also use a series of beautiful wood veneer boards for the wood items. These include Tassie Oak, Myrtle and more. 

What size are items

We try to add all the exact sizing for each product, but sometimes we are human and forget to add it. You are always welcome to email us for an exact size of an item, but generally we keep the products about the same size. Here’s a guide:

Scarf Pins – approx 7-8cm diameter

Glasses Brooches – approx 5-6cm diameter

Scarf Rings Large –  approx 9cm diameter

Scarf Ring Small –  approx 7cm diameter

Sizing may vary if Judy feels like an item feels nicer slightly smaller or larger. She has a good eye for this & makes lots of prototypes to get each shape feeling ‘right’.

If you have a specific item you want an exact size please email us scarfpinsandrings@gmail.com

How do I use my item?

I’m glad you asked, watch our video series on the HOW TO USE’ page to see lots of examples. 

How to apply a coupon.

You can enter a coupon on the ‘shopping cart’ or ‘checkout’ pages. Below are instructions to show you where to add the coupon depending on which device you are on.

If you are using a desktop computer:

If you are using a mobile phone:

Shipping

Shipping within Australia
  • Orders under $100 – Shipping fee is $9.95
  • Orders over $100 – FREE SHIPPING
  • Express Shipping – $12.95
Shipping to the UK, USA, Germany
  • Yes!! We happily ship to the UK. 
  • Orders under $250 – Shipping fee is $25
  • Orders over $250 – FREE SHIPPING

We can’t ship any items from the ‘Gift’ page due to the bulky/heavy nature of most of them. We can ship all of our Scarf Pins, Rings, Brooches and scarves. Happy browsing 🙂 

All pricing in AUD

Shipping to Canada
  • Yes!! We happily ship to the Canada
  • Orders under $250 – Shipping fee is $20
  • Orders over $250 – FREE SHIPPING

We can’t ship any items from the ‘Gift’ page due to the bulky/heavy nature of most of them. We can ship all of our Scarf Pins, Rings, Brooches and scarves. Happy browsing 🙂 

All pricing in AUD

Shipping to New Zealand
  • Yes!! We happily ship to the NZ
  • Orders under $200 – Shipping fee is $15
  • Orders over $250 – FREE SHIPPING

We can’t ship any items from the ‘Gift’ page due to the bulky/heavy nature of most of them. We can ship all of our Scarf Pins, Rings, Brooches and scarves. Happy browsing 🙂 

All pricing in AUD

Returns

Returns

Please note: Sale items cannot be returned &/or refunded. Only regular priced items may be refunded &/or returned.

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We are sorry to see you here. We stand by our products, but understand if you feel the need to return or refund the item/s for some reason. We are here to help make it a smooth process.

You can return/refund an item within 14 days of the purchase date on your receipt. It must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a replacement, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We are here to help: scarfpinsandrings@gmail.com